This Privacy Policy describes how Terra Incog Gear Corp., doing business as Terrain Unknown (“Terrain Unknown,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our website, sign up for communications, make a purchase through our Shopify-powered store, or otherwise interact with us (collectively, the “Services”).

Our ecommerce store is powered by Shopify Inc., which provides the platform that enables us to sell products, process payments, and manage orders securely.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

TABLE OF CONTENTS

1. PERSONAL INFORMATION WE COLLECT
2. HOW WE USE YOUR PERSONAL INFORMATION
3. SHOPIFY
4. MARKETING COMMUNICATIONS
5. COOKIES & ANALYTICS
6. SHARING YOUR PERSONAL INFORMATION
7. INTERNATIONAL DATA TRANSFERS
8. DATA RETENTION
9. YOUR RIGHTS
10. CHANGES TO THIS POLICY
11. CONTACT INFORMATION

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.

We collect personal information in the following ways:

A. Information You Provide Directly to Us

When you sign up for our email list, subscribe to marketing communications, contact us, or otherwise communicate with us directly, we may collect:
1. Name (if provided)
2. Email address
3. Communication preferences
4. Information you choose to include in messages to us
This information is used for communications, marketing, and customer engagement and is stored using third-party email or marketing service providers.

B. Information Collected Through Our Shopify Store (Orders & Purchases)

When you make a purchase or attempt to make a purchase through our Shopify-powered store, the following information is collected:
1. Name
2. Billing and shipping address
3. Email address
4. Phone number (if provided)
5. Order and transaction details
Payment information (such as credit card or other financial account numbers) is processed securely by Shopify and its payment providers. We do not store or have access to your full payment card details.

C. Information Collected Automatically

When you visit our Site, certain information is collected automatically, including:
1. Device and browser information
2. IP address and time zone
3. Cookies and similar tracking technologies
4. Pages viewed, links clicked, and interactions with the Services

2. How We Use Your Personal Information

Depending on how you interact with the Services, we may use personal information to:

1. Provide, operate, and improve the Services
2. Process payments and fulfill orders
3. Communicate with you about purchases, inquiries, or support requests
4. Send marketing and promotional communications, where permitted
5. Improve website performance and user experience
6. Detect, investigate, and prevent fraud, misuse, or security incidents
7. Comply with legal and regulatory obligations

3. Shopify

Our ecommerce store is hosted by Shopify Inc.. Shopify collects and processes personal information related to purchases and interactions with the Shopify checkout in order to provide ecommerce functionality, payment processing, order management, analytics, and related services.

Purchase-related data is stored through Shopify’s data storage, databases, and applications on secure servers behind firewalls.

For more information about how Shopify processes personal information, please review Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com

4. Marketing Communications

If you sign up for our email list or otherwise consent to receive communications, we may send you marketing emails such as product updates, announcements, or promotions.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still send non-promotional messages related to your orders or account activity.

5. Cookies & Analytics

We use cookies and similar technologies to operate, analyze, and improve the Services.

We may use analytics services provided by Shopify and third-party providers (such as Google Analytics) to understand how visitors interact with our website.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Services.

6. How We Share Personal Information

We share personal information only as necessary to operate our business and provide the Services, including with:

1. Shopify (for ecommerce functionality and analytics)
2. Payment processors
3. Shipping and logistics providers
4. Email marketing and analytics service providers
5. Service providers who support our operations

We do not sell your personal information.

7. International Data Transfers

Our business is based in Canada, and your personal information may be processed or stored outside your country of residence, including in the United States or other jurisdictions, through the service providers we use.

We take reasonable steps to ensure personal information is protected in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

1. Access the Personal Information we hold about you
2. Request correction of inaccurate personal information
3. Request deletion of personal information, subject to legal and operational requirements
4. Opt out of certain uses of personal information, such as targeted advertising, where applicable

To exercise your rights, please contact us using the information below. We may need to verify your identity before processing your request, as permitted by law.

10. Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

For privacy-related questions or requests, contact us at:

1. Email: hq@terrainunknown.com
2. Business Name: Terrain Unknown
3. Location: British Columbia, Canada